Saturday, September 25, 2010

I love Toyota

If anyone has been following this story here is a recap. Coming home from my daughters Birthday party the ball joint broke on my Toyota Sequoia. It was pretty scary and could have been much worse had we taken the freeway home instead of local roads. Here is a youtube of the incident. I was concerned about this so I posted about it on my facebook, youtube and twitter accounts. (I have two facebook accounts (personal and company) with about 2000 friends/fans each and my twitter account has over 7000 followers. )

Two days later I got a call from a very nice lady at Toyota. She told me that someone had seen my situation on line, and that the ball joint, on my Sequoia had a recall out on it. She asked me if I had seen the notice, and I said no. She then told me that Toyota wanted to cover the damages. I told her that would be great but I also explained that I had over 220,000 miles on the Sequoia. She said it did not matter but I was skeptical. She then told me that I needed to take it in to check and make sure the work was done correctly. I took my Sequoia to a local Toyota dealer, that she set up the appointment for and they told me my repairs were done not using genuine Toyota parts. (I am getting ready for the other shoe to drop at any moment) and then they tell me they will change the parts for no charge as it is a recall. WOW.

So I get the parts changed and asked when they were going to reimburse me for my out of pocket expenses. They said it would take 8-10 weeks. I was still doubting this would really happen. Then last week I got an email from the nice customer service lady saying they needed a copy of my title or registrating to show that I still owned the vehicle. So I think okay when are they going to tell me that I am not getting any money back?

Then yesterday I got a check for $2493.27 that covered %100 of the repair. I was estactic and amazed. Good things like this never happen to me. I am usually the nice guy that never finishes first. I have to give major props to Toyota for standing behind their product and also for keeping their word. They did not let this get into some department that would cancel the payment on some techicallity that I could do nothing about. I have to say I LOVE TOYOTA.

I will be singing their praise for a long time after this incident. They treated me with respect and fairness.